Privacy Policy

Our Approach to Privacy

At MealTechops Commerce, trust is the foundation of everything we do. When you use our ecommerce platform, you're trusting us with your information. We take that responsibility seriously.

This Privacy Policy explains what information we collect, how we use it, and what rights you have. We've tried to keep things clear and straightforward, but if you have any questions, we're here to help.

Three important principles guide how we handle your information:

• Your information belongs to you. We only collect and use information that helps us provide our services and improve your experience.
• We protect your information. We use industry-standard security measures and will never sell your personal information to third parties.
• We help you meet your privacy obligations. If you're a merchant using our platform, we provide tools and support to help you comply with privacy laws for your customers.

Who This Policy Applies To

This policy applies to anyone who interacts with MealTechops Commerce:

• Merchants – Businesses that subscribe to our platform to run their online stores
• Platform Users – Team members at merchant businesses who use our platform
• Shoppers – People who shop at stores powered by our platform
• Website Visitors – Anyone who visits our website

Different parts of this policy may apply to you depending on how you use MealTechops Commerce. We'll make it clear when we're talking about a specific group.

Information We Collect

Information from Merchants and Platform Users

When you create an account or use our platform, we collect:

Account and Business Information

• Business name and contact information
• Your name, email address, and phone number
• Billing and payment information
• Tax identification details

Platform Usage Information

• How you use our platform and which features you access
• Your store configuration and settings
• Support requests and communications
• Login information and account activity

Content You Create

• Product catalogs, descriptions, and images
• Store design customizations
• Marketing content and promotional materials
• Customer service communications

Information About Shoppers (Collected on Behalf of Merchants)

When someone shops at a store powered by MealTechops Commerce, information is collected on behalf of the merchant:

Order and Transaction Information

• Purchase history and order details
• Shipping and billing addresses
• Payment information (processed securely through payment providers)

Account Information (if applicable)

• Name, email, and contact details
• Account login credentials
• Shopping preferences and saved items

Technical Information

• Device type and browser information
• IP address and general location
• Pages visited and how the store is used
• Cookies and similar tracking technologies

Information We Collect Automatically

When you use our services, we automatically collect:

• Technical logs and error reports
• Performance and analytics data
• Security and fraud prevention information
• Features used and time spent on the platform

Information from Third Parties

We may receive information from:

• Payment processors and financial institutions
• Marketing and analytics partners
• App integrations you choose to connect
• Public databases and business information services

How We Use Your Information

For Merchants and Platform Users

We use your information to:

Provide Our Services

• Set up and maintain your account
• Process payments and manage billing
• Provide customer support and technical assistance
• Enable store functionality and features

Improve Your Experience

• Develop new features and improvements
• Understand how our platform is used
• Provide personalized recommendations
• Optimize performance and reliability

Communicate with You

• Send service updates and important notices
• Provide educational content and best practices
• Share product announcements and new features
• Send marketing communications (with your consent)

Keep Things Secure

• Prevent fraud and unauthorized access
• Monitor for security threats
• Comply with legal obligations
• Enforce our terms of service

For Shopper Information

We process shopper information solely on behalf of merchants to:

• Enable online store functionality
• Process orders and facilitate transactions
• Provide technical infrastructure and hosting
• Support merchant operations

Merchants control how shopper information is used and are responsible for complying with applicable privacy laws.

Legal Basis for Processing (GDPR)

If you're in the European Economic Area (EEA), UK, or Switzerland, we process your information based on:

• Contract Performance: Processing necessary to provide our services to you.
• Legitimate Interests: Processing for our business interests, such as improving our platform, preventing fraud, and ensuring security – but only when these interests don't override your rights.
• Legal Compliance: Processing required to comply with applicable laws and regulations.
• Consent: Processing based on your explicit consent, which you can withdraw at any time.

How We Share Information

We share information only when necessary to provide our services or when required by law.

Service Providers

We work with third-party companies to help us operate and improve our platform:

• Cloud hosting and infrastructure providers
• Payment processors
• Email and communication tools
• Analytics and monitoring services
• Security and fraud prevention services

These partners can only use your information for the specific tasks we assign them and are bound by confidentiality obligations.

Merchants and Shoppers

Shopper information collected through merchant stores belongs to the merchant. We share this information with the respective merchant so they can fulfill orders and run their business.

Legal Requirements

We may disclose information when required by law or to:

• Respond to legal requests (subpoenas, court orders, warrants)
• Protect our rights, property, or safety
• Prevent fraud or illegal activities
• Enforce our agreements and policies

Business Transfers

If MealTechops Commerce is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We'll notify you of any such change.

Your Rights and Choices

You have rights regarding your information, and we provide tools to help you exercise them.

• Access and Portability: You can request a copy of your personal information in a portable format.
• Correction: You can update or correct your information through your account settings or by contacting us.
• Deletion: You can request deletion of your information, subject to certain legal obligations and legitimate business needs.
• Restriction: You can ask us to limit how we use your information in certain circumstances.
• Objection: You can object to certain types of processing, including direct marketing.
• Withdraw Consent: If we process your information based on consent, you can withdraw that consent at any time.

How to Exercise Your Rights

For Merchants and Platform Users:
Contact us at info@mealtechops.com or through your account settings.

For Shoppers:
Please contact the merchant whose store you visited. Merchants control shopper information and can respond to your requests. If you can't reach the merchant, contact us at info@mealtechops.com and we'll help.

We'll respond to requests within 30 days. We may need to verify your identity before processing certain requests.

Marketing Communications

You can opt out of marketing emails by:

• Clicking "unsubscribe" in any marketing email
• Adjusting your communication preferences in your account
• Contacting us at info@mealtechops.com

You'll still receive important service-related communications even if you opt out of marketing.

Data Security

We take security seriously and use industry-standard measures to protect your information:

Technical Safeguards

• Encryption of data in transit and at rest
• Secure authentication and access controls
• Regular security testing and monitoring
• Secure backup and disaster recovery

Operational Safeguards

• Employee training on data protection
• Strict access controls on a need-to-know basis
• Confidentiality agreements with all personnel
• Regular security audits and updates

While we implement strong security measures, no system is 100% secure. You can help protect your account by using a strong password and keeping your login credentials confidential.

Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations.

• Active Accounts: We keep your information for as long as your account is active.
• After Account Closure: We retain certain information for up to 7 years to comply with financial, legal, and tax requirements.
• Shopper Data: We retain shopper data as directed by merchants and in accordance with their policies and applicable laws.

When we no longer need your information, we securely delete or anonymize it.

International Data Transfers

MealTechops Commerce is based in India. If you use our services from outside India, your information may be transferred to and processed in India or other countries where our service providers operate.

When we transfer personal information internationally, we use appropriate safeguards such as:

• Standard contractual clauses
• Adequacy decisions
• Other legally recognized transfer mechanisms

By using our services, you consent to the transfer of your information as described in this policy.